Google’s Assistant strategy and what it means for your brand
Google’s recent integration of Google Assistant with Technicolor set-top-boxes further shows that Google’s strategy for Assistant is more than timers, alarms and web searches. You might think of Google assistant as the thing that you use to search the web on your phone or the speaker you use to play music at home. But with […]
Avaya on enterprise AI strategy, with Davide Petramala
Davide Petramala shares some deep insights on how organisations can get started and scale their voice and conversational AI efforts.
The importance of owning your NLU with Guy Tonye and Stacey Kyler, Zammo.ai
The Zammo team join us to share why owning your NLU is so crucial, the importance of control, analytics and cross platform assistants.
Finding the unfindable with Lucy AI’s Dan Mallin
Find out how brands like Pepsi is democratising its internal knowledge search with Dan Mallin, CEO, Lucy AI.
Azure Bot Services with Microsoft’s Gary Pretty and Quirine van Walt Meijer
The Microsoft Conversation AI Team join us to share an overview of the Azure Bot Service and how Microsoft is enabling conversational transformation at all scales.
Scaling conversational AI with Roger Dill, Swisscom, and Per Ottosson, Artificial Solutions
Product Owner, Dialogue Management, AI and ML Group at Swisscom, Roger Dill, and CEO of Artificial Solutions, Per Ottosson, share insights on how to scale a conversational AI practice.
Step up your chatbot and voice assistant game
There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience with a chatbot, that sums up where I think the industry is as far as a) use case identification (solving real customer problems) and b) […]
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot
Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.
Top 10 voice marketing mistakes and how to avoid them
If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
Is innovating first worth it?
Is being first to adopt conversational AI worth it? Or should you wait? The people that go first tend to make mistakes that the rest of the market can learn from. The concept of the fast follower is a very real concept, which is that, if you go second, you tend to learn from the […]