Conversational AI continues its momentum into 2024

We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider, Verint, to get his take on some of the year’s hot topics for enterprises as they start thinking about 2024 plans. Firstly, for all the […]

4 ways messaging can drive revenue beyond direct sales

You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying leads and booking sales calls. Most people, when they think about ‘commerce’, they think about the above: making or directly impacting the sale element of […]

Conversations Squared #6 Kane Simms

An image of Kane Simms biting a giant cake to celebrate 5 years of VUX World

Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who’s usually asking the questions – Kane Simms!