Conversational AI at Genesys with Harshali Desai and Mitch Mason
Harshali Desai and Mitch Mason, Genesys, join us to share their insights on the importance of knowledge management as an enabler of CAI automation.
Conversational AI for drive through restaurants with Anik Seth, HUEX
Anik Seth joins us to discuss how HUEX is bringing conversational AI to drive through restaurants.
Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
Kevin Fredrick of OneReach.AI joins us and tells us just how Conversational AI can really take your business to the next level.
Top 20 AI adoption challenges from 50+ organisations
Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
An AI modelled on the human brain, with Peter Voss, CEO, Aigo
What happens when you build a conversational AI framework that’s modelled on the human brain? The coiner of the term ‘AGI’, Peter Voss, joins us to reveal all.
Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson
Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.
Why do most chatbots fail? With Dawn Harpster, Talkdesk
Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.
Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera
Muddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.
How ABN AMRO bank developed AI maturity
Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.