Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey
Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.
Building an effective digital assistant for banking with Bill Hawks, Citizens Bank
Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.
Holistic AI services: the future of CX?
We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can be solved with an automated system. We know it works. That’s great. We have a starting point! But what’s after that? If you tackle the […]
How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.
Here’s a vision of the future you must read
We’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember they’re just stories. They feed into the common fear that AI will have a negative impact on humanity, which is useful for science fiction directors when they have a new […]
AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage
Amitha Pulijala and Lawrence Byrd join us to walk through the Vonage AI Studio and the huge opportunities that await those who can move quickly.
Introducing conversation design into a dev-led organisation with Workday
Collin Carnahan joins us for us to discuss how Workday has been creating a conversation design culture.
All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth
Shridhar Marri, CEO, Senseforth, joins us to give us an insight on what the future will look like for voice intelligence and business automation.
Conversational AI at Genesys with Harshali Desai and Mitch Mason
Harshali Desai and Mitch Mason, Genesys, join us to share their insights on the importance of knowledge management as an enabler of CAI automation.
Conversational AI for drive through restaurants with Anik Seth, HUEX
Anik Seth joins us to discuss how HUEX is bringing conversational AI to drive through restaurants.