Tone of voice AI and its impact on customer experience
Rana Gujral and Anu Sachdeva join us as they share the impact on customer experience tone of voice AI has had.
Conversations Squared #9 Andrew Muir
We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings of a live voice talent instead. Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really […]
Conversations Squared #4 Dr Joan Palmiter Bajorek
Dr Joan Palmiter Bajorek is easily one of the best known people in conversational AI – for Women in Voice, for her public speaking, for her experience at the likes of Nuance, and now for her work as VP of Product Research (Data Analytics) at OneReach AI.
Digital humans for healthcare with Paulina Lewandowska, Roche
Paulina Lewandowska, Roche, joins us to share her learnings on designing conversations for digital humans working in healthcare.
Digital humans and innovation at Capita with James Brooks
James Brooks, Innovation Principle, Capita, joins us as he shares his insights into Digital humans and how Capita is approaching conversational AI.
Conversations Squared #2 – Jason F. Gilbert
Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as ‘Anna’) and now with ElliQ – a robotic companion for elderly Americans.
Voice AI that detects your tone of voice with Sean Austin, CEO, Helios
Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.
5 steps to selecting the perfect partner for conversational automation
Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.
Is our love for the web holding us back?
Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a contact centre, and they’ve begun creating a chatbot or voicebot. The majority of those brands are from America and Europe. In emerging markets it’s a […]
How to find success with voice automation
Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.