Step up your chatbot and voice assistant game
There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience with a chatbot, that sums up where I think the industry is as far as a) use case identification (solving real customer problems) and b) […]
What is SSML (Speech Synthesis Markup Language)? A beginner’s guide
An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?
Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI
Find out how PolyAI is creating super-human voice assistants for customer service with ex-Apple Siri, current CEO PolyAI, Nikola Mrkšić.
With 427 million daily voice searches on mobile, what can you do about it?
With approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on it?
Building a business on Alexa and Google Assistant with Tom Hewitson
Founder and CEO, Labworks.io, Tom Hewitson joins us to share his advice on how to build a business on Alexa and Google Assistant.
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot
Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.
Top 10 voice marketing mistakes and how to avoid them
If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
How voice of the customer can enhance your conversational automation strategy with Nate Brown
Chief Experience Officer at Officium Labs, Nate Brown, talks voice of the customer.
Does voice first suck? And is it stuck? With Bret Kinsella, John Kelvie and Ahmed Bouzid
Join three of the voice AI industry’s leading minds to debate whether voice is living up to its promise and what should happen next.