Accessibility is usability with Sierra Fontana and Carissa Merrill

Picture of Kane Simms
Kane Simms

About this episode

Diving deep into how the US Bank approach accessibility for voice with Sierra Fontana and Carissa Merrill of US Bank.

Listen on:

Apple podcasts | Spotify | YouTube | Overcast | CastBox | Spreaker | TuneIn | Breaker | Stitcher | PlayerFM | iHeartRadio

Presented by the Conversational Academy

Save 10% on the world’s no.1 online conversation design course. This episode was broadcast live on LinkedIn. To catch the next live broadcast, join Kane Simms on LinkedIn.

[bctt tweet=”#Accessibility is usability” username=”vuxworld”]

In this episode

Sierra Fontana, User Experience Architect, US Bank, and Carissa Merrill, Accessibility Consultant, US Bank, are working hard to make the US Bank’s voice services accessible to all. They join us on this episode to share how they’re approaching accessibility for voice and why it’s so important to prioritise accessibility early.

Links

WCAG guidelines

All about VoiceItt with Sara Smolley

Join Carissa Merrill and Sierra Fontana on LinkedIn

Carissa and Sierra on Twitter

Share

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Host

Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

Share

✓   Link copied

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Top articles and podcasts

Related content

Cobus Greyling: why intents, graphs and conversation design have come full circle
Cobus Greyling on where enterprise AI is really heading: data, security, forward-deployed engineers and conversation design.
From answers to actions: building better government AI
Pete Kowalczyk on knowledge graphs, goal detection and moving AI from answering questions to taking action.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.