The best AI use cases are right in front of your eyes
Loading the Elevenlabs Text to Speech AudioNative Player… CCW published a report recently that asked contact centre leaders how much impact AI has had on their business. The share of businesses that said it’s had enterprise-level impact was zero. Most sit a couple of rungs lower, at moderate impact with limited operational gains. So why […]
How to build reliable AI agents: Test Driven Development is back!
Loading the Elevenlabs Text to Speech AudioNative Player… One of the top questions on the lips of teams building AI agents is ‘when is it ready to go live?’ It’s no wonder this is a concern because most businesses are making go-live decisions based on vibes. They don’t have any evidence to point to that […]
Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn’t ask.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.
10 ways SharkNinja uses AI to support a $5B business
Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation.
Is your AI strategy ready for ChatGPT Agent?
ChatGPT Agent is already navigating websites on behalf of customers. Find out what CX leaders should do now to prepare their digital estate for AI agent traffic.
8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.
Taming agentic AI: a practical enterprise approach
Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.