From the hype cycle around AI to the real-world constraints enterprises face when adopting new tech, we explore the opportunities shaping the future of business communications.
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We’re joined by Jon Arnold, an independent tech analyst, for a conversation about the shifting landscape of enterprise communications. We talk about analysts’ unique role in shaping vendor strategy and market perception.
We discuss the current state of business communications technology, examining what Jon describes as the “three-legged stool” of cloud communications: CCaaS, CPaaS, and UCaaS. We discuss how these previously distinct domains are converging, with tech providers increasingly offering capabilities across all three areas.
We also explore how AI is disrupting the traditional communications technology landscape. Jon offers valuable insights into why AI-native companies may have advantages over traditional contact centre vendors who are adding AI capabilities, and why the pace of AI adoption varies significantly across different industries and organisations.
