How True Classic tailored AI for customer experience with Jordan Gesky
Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.
AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.
Designing for generative AI: The UX evolution at Prudential with Alex Shin
In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.
The mid-market’s AI agent advantage with Braden Ream, Voiceflow
Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.
Building AI maturity at Pandora with Sonia Ingram
In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.
AI on the rails: Arriva’s journey into intelligent travel assistance
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
Responsible AI, Real Results with Citizens Advice
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
NatWest on Gen AI with Mark Worden
In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest.