Dialogue design and 2018 review with Rebecca Evanhoe

Picture of Kane Simms
Kane Simms
  • Founder and CEO at VUX

About this episode


Merry Christmas VUX World fans, today we’re diving deep into dialogue design and discussing some of the nuances and details you need to think about to craft compelling and frictionless dialogue in your voice experiences, with Rebecca Evanhoe.

We’re also taking a look back through 2018 and discussing our favourite events, skills, actions and devices, as well as looking forward to what’s in store for 2019.

Where to listen

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

Links

Follow Rebecca on Twitter

Connect with Rebecca on LinkedIn

Buy Erika Hall’s book on Conversation Design

Music credit: Have Yourself a Merry Funky Christmas by DKSTR

Share

Link

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Host

Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

Follow

Share

✓   Link copied
Link

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Top articles and podcasts

What is SSML (Speech Synthesis Markup Language)? A beginner’s guide
  • •    14 min Read
How ING is building the instant mortgage with agentic AI
How Simplyhealth scaled voice AI to resolve 30% of calls
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
Voice AI for customer experience: why it’s back and how to make it work
  • •    5 min Read

Latest articles and podcasts

Related content

More articles
Cobus Greyling: why intents, graphs and conversation design have come full circle
Cobus Greyling on where enterprise AI is really heading: data, security, forward-deployed engineers and conversation design.
From answers to actions: building better government AI
Pete Kowalczyk on knowledge graphs, goal detection and moving AI from answering questions to taking action.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.

Register now: Why your contact centre playbook is obsolete

Save your spot