The journey into conversation design with Heyday’s Anna Ralph
Heyday was recently acquired by Hootsuite. Learn from the Team Lead, Conversation Design, Anna Ralph about her journey into conversation design.
Voice design at Comcast, with Chuong Nguyen and Carolyn Reed
Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast.
Talking conversation design with Maaike Groenewege
Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.
What is SSML (Speech Synthesis Markup Language)? A beginner’s guide
An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
Are you over-polishing your chatbot?
When designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.
Conversation design best practice with Salesforce’s Greg Bennett
Learn conversation design best practice with Conversation Design Principle, Salesforce, Greg Bennett.
Amazon Alexa’s Paul Cutsinger tells us what’s new
At Alexa Live 2020, Amazon dropped 31 new features on us, the most features dropped at one time ever. Alexa’s Head of Developer Strategy, Paul Cutsinger, joins us to break them down.
Your bot’s not an expert, it’s a toddler, and that’s OK
Standford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.
The difference between chatbot and voice search refinements
What’s the difference between how people use chatbots and search bars vs voice user interfaces and what does that mean for how you design interactions for each? One of the big differences between designing for a voice user interface versus a chat user interface and one of the big kind of striking differences between how […]
Conversational ear worms
What is the conversational equivalent of an ear worm? An ear worm is a song that you just cannot get out of your head. It doesn’t matter how hard you try it just sticks in there. If any of you have got kids then you’ll know exactly what it’s like to wake up at five […]