The journey into conversation design with Heyday’s Anna Ralph

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Kane Simms

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About this episode

Heyday was recently acquired by Hootsuite. Learn from the Team Lead, Conversation Design, Anna Ralph about her journey into conversation design.

Breaking into conversation design

Every experienced conversation designer has been asked this question: how do I get into conversation design?

Heyday’s Team Lead for Conversation Design, Anna Ralph, joins us to answer that question and more as we chart her journey from copywriter to conversation designer and share how you can do the same.

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Heyday by Hootsuite

 

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Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

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