AI literacy with Mara Cairo, Product Owner, Amii

Picture of Kane Simms
Kane Simms

More ways to listen and watch

About this episode

Mara Cairo, Product Owner, Amii joins us as she discusses AI Literacy

Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy.

In this episode

00:00 Introduction
02:58 Welcome Mara
09:00 Clients using Amii
10:37 AI spectrum
15:30 Enabling companies to hire
16:30 Core team
18:09 Examples of the work Amii does
21:16 Similarities of requirements
24:58 How important data is
27:40 Automatic data labelling
31:30 Considerations for assessing business problems
39:20 Is AI fully explainable?
44:00 Concern about explain ability
52:20 What the future holds with AI
55:00 Outro

Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI.

Make sure you sign up for our upcoming webinar with Wysdom

Visit Mara Cairo’s company – Amii

Share

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Host

Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

Share

✓   Link copied

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Top articles and podcasts

Related content

The best AI use cases are right in front of your eyes

Loading the Elevenlabs Text to Speech AudioNative Player… CCW published a report recently that asked contact centre leaders how much impact AI has had on

How to build reliable AI agents: Test Driven Development is back!

Loading the Elevenlabs Text to Speech AudioNative Player… One of the top questions on the lips of teams building AI agents is ‘when is it

The two things contact centres have been missing until now
Cresta CEO Ping Wu unpacks the two things contact centres have always lacked, and how AI changes that.
Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn't ask.

Meet VUX at CCW Europe, Amsterdam, October 5-7

Register now: Why your contact centre playbook is obsolete