JP joins us as he talks about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience.
JP is the Co-Founder and CTO of SmartBots, a platform that’s making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots platform to accomplish just that.
In this episode
00:00 Introduction
03:56 Welcome JP
10:16 Where SmartBots is now
13:45 Whats missing on the application layer
17:59 The middle ground
20:30 Defining prompts and models
21:40 Clients concern with hallucination
31:19 Retrieval augmented generation
35:10 Approaching different tasks
39:10 Quality assurance
45:00 Models changing
48:34 Difference between FAQ & rag solution
55:00 Open AI capabilities
1:00:15 Using LLMs to speak in other languages
1:03:38 Using training data
1:08:25 Outro
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Make sure to check out – Smartbots.ai
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