Microsoft Copilot: Enterprise lessons learned with Pete Kemp

Picture of Kane Simms
Kane Simms

More ways to listen and watch

About this episode

Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.

Pete Kemp is a Principal Consultant at FSP, a consulting firm aimed at accelerating digital transformation for brands. Pete was previously the Managing Director of EBM, an enterprise conversational AI platform providing AI automation technology and services. He has a wealth of knowledge and experience in the practicalities of implementing AI at scale and now works pretty much exclusively with implementing Microsoft Copilot within large enterprises.

This episode is all about the lessons learned from this journey of enabling large brands with Microsoft Copilot.

For those that might not know, Microsoft announced Copilot in 2023; an AI assistant that integrates with Bing, Edge, Windows, Microsoft 365. A one stop shop for all your productivity needs. It also announced Copilot Studio, a development environment where you can build your own Copilots and custom GPTs for your enterprise use cases.

No doubt this is an exciting area for Microsoft customers and those interested in the practicalities of implementing generative AI.

Join us as we dive into the details.

In this episode

00:00 Introduction
03:25 Welcome Pete
08:03 The modern workplace
10:28 What is Copilot?
15:58 Use case examples
20:23 Adoption process
25:25 Entry points
29:07 Re reading what gen AI can say
32:03 Use cases that are suprising
35:15 Is Copilot for a POM office?
40:20 Risks that clients can come across
43:20 Data information
48:20 What is the interface?
53:00 Outro

Unparsed, the world’s most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here

Share

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Host

Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

Share

✓   Link copied

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Top articles and podcasts

Related content

Cobus Greyling: why intents, graphs and conversation design have come full circle
Cobus Greyling on where enterprise AI is really heading: data, security, forward-deployed engineers and conversation design.
From answers to actions: building better government AI
Pete Kowalczyk on knowledge graphs, goal detection and moving AI from answering questions to taking action.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.