OpenAI GPT-4o: What’s new and what’s the impact on CX?

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Kane Simms
  • Founder and CEO at VUX

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About this episode

Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.

Kane is joined by Marc Bernstein, CEO, Balto, to discuss the new updates from OpenAI, GPT-4o, and what it means for the future of CX.

In this episode

00:00 Introduction
07:45 Marks thoughts on GPT-4o
16:25 Experience design lense
20:35 Interface requirements
25:30 Self service options
33:10 Prompt engineering
41:55 Expectations of the future of AI
48:50 Longer term impact in the market
57:08 Technology vendors concerns
1:01:12 Outro

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Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

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