Machines that talk: How Toyota drives innovation in manufacturing with Kordel France

Picture of Kane Simms
Kane Simms

More ways to listen and watch

About this episode

As one of the world’s largest car manufacturers, Toyota is giving its machines a voice using AI as a trusted partner to transform how cars are built and serviced.

In this episode, we speak with Kordel France, Principal AI Engineer & AI Architect at Toyota, to uncover how artificial intelligence is reshaping production and maintenance globally.

We explore how Toyota has moved from technicians spending hours sifting through thousands of pages of manuals to intelligent systems that can diagnose faults in seconds and even predict breakdowns before they happen. Kordel explains the technical architecture behind these solutions, blending classical machine learning with generative AI, and the challenges of creating specialised systems from general-purpose models.

You’ll also hear why high-quality data ingestion is more important than the model itself, how even a relatively small number of users can drive asymmetric improvements in efficiency, and what Toyota’s collaboration with NLX means for service technicians working across increasingly complex powertrains.

Show notes

Kane Simms on LinkedIn
Discover VUX Consulting
Take the updated AI Maturity Assessment
Subscribe to VUX World
Subscribe to The AI Ultimatum Substack

Share

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Host

Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

Share

✓   Link copied

Weekly newsletter

The latest in AI-powered customer experience. Make better strategic decisions with the help of our weekly newsletter.

Top articles and podcasts

Related content

AI is stripping brand value: Matt Clare (ujet)
Matt Clare, VP Product Marketing at ujet, joins Kane Simms to explore what happens when your customer's AI agent is the one calling, and why AI is stripping away the brand and experience value businesses have relied on to stand out.
How Sling TV’s AI agent converts 25% of sales conversations
Sling TV's AI agent converts nearly 25% of sales conversations and the team behind it shared how it grew from answering simple questions to selling at scale.
24 reasons why giving your chatbot a voice isn’t as simple as it sounds
Teams giving their chatbot a voice soon find that time, attention, latency, messy language and handoffs change the whole design job.
You built AI agents. How do you keep them under control?
What happens when AI agents spread across your business, each using different models, tools and data? I spoke with Anirudh (Ani) Narayan, co-founder and CGO of Lyzr AI, about taking agents into everyday operations and keeping them under control.

AI Breakfast: Keeping Control of Enterprise AI Agents. London. 26th November.

Meet VUX at CCW Europe, Amsterdam, October 5-7

Register now: Why your contact centre playbook is obsolete