What happens when customers stop opening banking apps and start managing their finances through AI assistants?
In this episode, we sit down with Mathias Fanschek, Head of Digital Transformation and Retail Strategy at Raiffeisen Bank International, to explore how one of Europe’s largest banking groups is preparing for a future of headless banking, agentic commerce and AI-powered customer experiences.
With 18 million customers across 11 markets and managing over €200 billion in assets, Mathias shares what it really takes to move generative AI from experimentation to production. We had a good discussion about virtual mobile assistants, transforming legacy data infrastructure, and managing executive expectations in a rapidly changing, highly regulated landscape.
You’ll also hear Mathias’ perspective on Revolut’s new PRAGMA model, why context is the missing ingredient in today’s AI experiences and how banks can remain trusted intermediaries as customers increasingly interact through AI-powered distribution channels.
Show notes
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Research paper – PRAGMA: Revolut Foundation Model on arXiv
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