Generation V

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Kane Simms
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I don’t think we appreciate the significance of kids born today. I’m calling them Generation V. The voice natives. They’ll know nothing other than being able to talk to tech. Imagine that.

My son won’t know anything else. It’ll be normal for him. (I secretly hope his first words are “Alexa”)*

I read the report of how people aren’t shopping on Alexa and saw some of the comments on Twitter about voice being a flash in the pan.

Do you really think it’s a fad? The kids of today will make sure it isn’t, even if us old folks think it is.

It’s not up to us, it’s up to them. And we’re duty bound to give them everything they need to take the world one step further.

The Virgin Trains Alexa skill using Amazon Pay is one great example of how vCommerce should be done. That’s a step in the right direction and is something that we can all learn from.

I think it’s just symptomatic of a new technology finding its feet.

When the internet first allowed you transact and pay for things, people were ringing the company afterwards to make sure their order had gone through. We’re in those days with voice.

It’ll come.


* Update: his first word was woof.

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Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

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