Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the past and future of conversation design.
Presented by Deepgram and Symbl.ai
Deepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) with an End-to-End Deep Learning platform. This AI architectural advantage means you don’t have to compromise on speed, accuracy, scalability, or cost to build the next big idea in voice. Our easy-to-use SDKs and APIs allow developers to quickly test and embed our STT solution into their voice products. For more information, visit:
See how easy it is to add simple but powerful call coaching and call tracking functionality to your customer experience solutions with Symbl.ai’s customizable Conversation Intelligence APIs. From calls to videos to text conversations — apply best in class contextual AI in no time by getting started for free.
Past, present and future of conversation design
Where’s conversation design headed? Is technology taking over, making designers redundant? Will technology like GPT-3 make a designer’s life easier? How has the role of conversation design evolved over the years and what’s going to change or remain in future? Join Voxable’s Matt Buck and Lauren Golembiewski to dive deep into the future of conversation design.
Timestamps
00:00 Intro and welcome Deepgram and Symbl.ai
03:07 Welcome Matt Buck and Lauren Golembiewski
03:55 Re-emergence of conversation design
06:00 Conversation design wasn’t a term
10:30 Consolidation of terminology
12:00 Learning through experience and teaching
18:40 Why switch to product?
23:43 Pandemic impact on strategy
30:48 Premise of Voxable
36:40 The lost scripts
40:45 Architecting vs self-directed
46:10 GPT-3 and the Voxable assistant
49:30 Where Voxable sits in the tech ecosystem
53:20 The future of conversation design
57:00 Fallacy of learning
59:37 Outro
Links
Learn more at https://voxable.io
